Leveringspolitik

Shipping Policy

At PixelShop, we are committed to delivering your order as quickly and efficiently as possible. Please review our shipping policy below to understand how we handle orders and deliveries.

🌍 Shipping Locations

We currently ship to the following regions:

  • WorldWide

🚚 Shipping Methods

We offer Standard Shipping for all orders and FREE Shipping for orders over 50€. We do not offer expedited or express shipping options.

🛡️📦 Shipping Protection Fee Policy

We offer an optional Shipping Protection Fee at checkout to give you extra peace of mind. This service safeguards your order in the event of unexpected issues like:

  • 📦 Lost Packages – If your package goes missing in transit, we’ll help replace or refund it.

  • 📬 Stolen Deliveries – If your order is marked “delivered” but you didn’t receive it, we’ve got you covered.

  • 💥 Damaged Items – If your product arrives broken or defective, we’ll make it right quickly.

By adding Shipping Protection, you can shop confidently knowing we’ll handle any delivery mishaps for you. If you choose to decline protection, any loss or damage during shipping becomes the carrier’s responsibility, and we may not be able to offer replacements or refunds.

To file a claim, simply contact our support team within 30 days of the delivery date with your order number and a photo and description of the issue.

💸 Shipping Costs

Besides the Standard shipping rate calculated at the checkout, we’re happy to offer FREE Shipping for orders over 50€ on all orders - no matter the destination or order size!

🕒 Processing Time

Orders are processed within 2–3 business days (excluding weekends and holidays) after receiving your order confirmation. You will receive a notification once your order has been shipped.

📦 Estimated Delivery Time

Below are our standard estimated delivery times by region:

  • United States: 7–15 business days

  • Canada: 7–15 business days

  • Australia & New Zealand: 7–15 business days

  • Europe (EU): 7–15 business days

  • Rest of the World: 7–15 business days

⏳ Please note: Delivery times may vary due to factors outside of our control, such as customs processing delays, weather disruptions, or issues with local postal services.

🔍 Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number.

To track your order, simply visit:
👉 Track My Order

📦 Lost or Damaged Items

If your order is lost in transit or arrives damaged and you have Shipping Protection Fee on, don’t worry - we’ve got you covered. We offer full refunds or free replacements for any item that is:

  • Lost during transit

  • Delivered in damaged or defective condition

Please refer to our Refund Policy for more details.

📬 Contact Information

For any shipping-related inquiries, please contact us:

Be sure to include your order number and order details (Name, Email, etc…) for faster service.