Refund Policy

Thank you for shopping at PixelShop. We strive to provide you with high-quality products and a seamless shopping experience. If for any reason you are not entirely satisfied with your purchase, we’re here to help.

🕒 Refund Eligibility

To be eligible for a refund, customers must submit their request within 30 days after the delivery date. Refunds requested after this period may not be honored.

🔁 Refund Process

To request a refund, please follow these steps:

1. Contact us at support@pixelworldshop.com with your request.

2. Provide the following information in your email:

   • Full Name

   • Order Number

   • Email address used when placing the order

   • Clear photos and a video of the item(s), especially if the item is defective or damaged.

Once we receive your request and all necessary information, we will review your claim and respond with further instructions.

📦 Lost or Damaged Items

We understand that issues can happen in transit. Here's how we handle them:

• Damaged or Defective Items:
  If your item arrives damaged or becomes defective within 30 days of delivery, we will offer you the choice of a full refund or a free replacement.

• Lost in Transit:
  If your order is lost in transit and cannot be recovered within 30 days of the order date, it will be considered lost. In such cases, we will reship the item free of charge or offer a full refund. You will be notified via email with all the relevant details.

Please notice that we only apply this policy for orders with Shipping Protection on, If you choose to decline protection, any loss or damage during shipping becomes the carrier’s responsibility, and we may not be able to offer replacements or refunds.

💳 Refund Method

If unsatisfied with the order, customers may still apply for a refund and have the following options once the refund is approved (within 30 days after receiving the order):

• Keep the item and receive a 50% refund of the original order value.

We aim to offer flexible solutions that ensure customer satisfaction.

⏳ Processing Time

Once your refund has been approved, it will be processed within 5–7 business days.

If you do not see the refund after this time:

1. Please contact us to confirm the refund was initiated properly.

2. If confirmed, we recommend checking with your bank or payment provider, as processing times may vary.

📬 Contact Information

If you have any questions or concerns about your refund, feel free to reach out:

• 📧 Email: support@pixelworldshop.com

Please include your order number in all correspondence for faster assistance.